How do I make a motor claim?
When you need to make a motor claim, you should contact your insurance provider directly.
You can find your insurer claims team contact details in your insurer policy documentation.
Your insurer will be on hand 24/7 in the event of an incident requiring urgent attention and will keep you informed of developments through the life of your claim.
What information do I need?
- Date of accident.
- Vehicle registration.
- Full driver details: Name, date of birth and test date.
- Third-party details and vehicle registration.
- Convictions and licence endorsements.
- Witness contact details.
- Photographs of damage to your vehicle, if applicable.
- Photographs of damage to any other vehicles involved and of the scene of the accident, if applicable and available.
- Is there any local government CCTV capturing the incident?
- Type/category of driver’s licence (such as HGV).
Remember to take photographs of any damage as evidence to support your claim.
Repairs
Your insurer will instruct an approved network repairer to assess your vehicle and carry out repairs. If you wish to use your own repairer, you’ll need to complete a repairs estimate, and send this to your insurer claims handler for review. Your insurer claims handler will be able to discuss all the options with you.
Theft
If your vehicle has been stolen, please report it to the Police within 24 hours, and advise your insurer of your Crime Reference Number.
Your insurer will require the following information:
- V5 registration document.
- Valid MOT test certificate (If applicable).
- Confirmation you have both sets of keys.
- Confirmation of vehicle condition and mileage.
Third-party claims
If you’re contacted by a third-party representative, please advise your insurer immediately. Make sure to send your insurer any correspondence you receive unanswered.
Non-fault loss recovery
For accidents where you’re not at fault and the third party has accepted blame, your insurers will seek recovery of your losses. If you’ve opted for Motor Legal Expenses insurance, legal fees resulting from this action will be covered by your policy.
Why should I contact my insurer directly?
We want to limit the impact to you after a motor incident, and the best way to do this is to notify your claim directly to your motor insurer. For motor claims, reporting motor incidents to your insurer directly can often speed up the claim period significantly and reduce claim costs. Your insurer will be able to make immediate arrangements in relation to damage caused to your vehicle and will act swiftly to protect your interests in the event of any third-party claim.
What if I have a problem or need additional support?
Don’t worry, our experienced motor claims team is still on hand to support you in the event of any questions or escalation. You can contact the team on 0330 818 7609.
Please note – If you have multiple policies with Marsh Commercial, please continue to contact our expert team if you need to notify us of any other non-motor claims.
If you have any further questions. Whether you’re renewing your policy with us, making some changes to it, or just have a query relating to your insurance or your insurance payments. We’re here to help and support you.
