Oxygen Proudly Receives the Feefo Gold Trusted Service Award!

We are excited to announce that Oxygen has been honoured with the prestigious Feefo Gold Trusted Service Award.

As a specialist provider of insurance for psychological and other people-focused professions, we are dedicated to being a professional insurance broker that offers superior products and services. Our goal is to deliver exceptional service, and this award is a testament to our team's commitment to supporting our customers.

The Feefo Awards represent a mark of excellence, recognising businesses that consistently provide an outstanding customer experience. To qualify for the Gold Trusted Service Award, companies must collect a minimum of 50 reviews with a Feefo service rating between 4.5 and 5 during the period from January 1, 2024, to December 31, 2024.

We take great pride in our team's dedication to our customers. This award reflects their commitment to prioritising customer satisfaction and delivering exceptional service to you, our valued clients.

We would like to extend our heartfelt gratitude to all our customers who have taken the time to share their feedback. Your insights are incredibly important to us, and we genuinely appreciate every comment.

Olly Chanot, Team Manager at Oxygen, shared his enthusiasm: “We are thrilled to receive the Gold Trusted Service Award from Feefo. Providing the highest level of service we can to our customers is our top priority.”

“This award, based on authentic customer feedback, truly acknowledges our outstanding service and recognises the dedication of our team in actively engaging with and supporting our customers.”

Feefo established the Trusted Service Awards in 2014 to honour brands that utilise their platform to collect verified reviews and receive exceptional customer feedback. What sets these awards apart is their reliance on real customer insights, reflecting a business's genuine commitment to delivering outstanding service.

But don’t just take our word for it; here are some of the reviews from our satisfied customers:

“It was easy to make contact and speak to the right person. A clear explanation of the product offered. The advisor was helpful and knowledgeable, and I was relieved not to be directed toward an online quote (although I'm sure that can be helpful).”

“Very clear and helpful in discussing options ahead of making the decision to use this insurance. Pricing is very reasonable. There was no rush or pressure to make a decision. Quote stayed valid for an appropriate amount of time to make the final decision without pressure.”

“I was listened to and received a positive, respectful and empathetic response.”

“Gave information and guidance to choose right insurance, and able to talk things through, very helpful and professional, have used this company for years.”

“My agent was kind and understanding of my needs as my business grows. He also assisted me in finding the right coverage. This is good customer service. Thank you.”

“I recently purchased therapy practitioner insurance from Oxygen, and the service was exceptional from start to finish. The team was knowledgeable, patient, and incredibly supportive, guiding me through the options to find the best coverage for my needs. They answered all my questions clearly, ensuring that I understood the policy details. The process was smooth, efficient, and straightforward making what could have been a complex purchase feel easy and hassle free. I highly recommend this company to any practitioner seeking reliable insurance with outstanding customer support.”